Mastering Customer Journey Mapping
View Your Business Through Your Customer’s Eyes
This 60-minute mini workshop is designed to help you leverage customer journey mapping as a transformative method for your business.
Date: Thursday, May 9, 2024
Time: 14h00 - 15h00 (GMT+2)
Meeting Link: https://us02web.zoom.us/j/86194537725
🚀 Why Should You Attend This Workshop? 🚀
Our interactive workshop will equip you with the skills to create effective customer journey maps that truly reflect your customer's experience. By focusing on real customer interactions, rather than internal processes, you will gain the insights needed to enhance every touchpoint.
Workshop Highlights:
✅ Learn the Basics: Understand the fundamentals of customer journey mapping.
✅ Identify Common Mistakes: Explore the missteps that can distort your perspective and how to avoid them.
✅ Hands-On Experience: Participate in a practical session to draft your own customer journey map.
Benefits of Attending:
✨ Develop an understanding of the critical elements of effective customer journey maps.
✨ Acquire methods to help shift your organizational perspective to a customer-centric viewpoint.
✨ Start crafting a customer journey map during the workshop.
As the only Customer Experience Professionals Association (CXPA) Authorized Training Provider on the African Continent, BrandLove is committed to providing top-tier, globally recognized customer experience education.
Don’t miss this opportunity to transform your customer experience approach and see your business through your customers’ eyes. Empower your team, enhance your customer interactions, and drive significant improvements in customer satisfaction.
We look forward to welcoming you to what promises to be an insightful and transformative session.
Warm Regards,
The BrandLove Team |