Abraham Maslow said, “In any given moment we have two options: to step forward into growth or step back into safety.” 

In this one-day course as part of the CX Mastery program, we want to empower you to drive change in your organization. Bring your customer and employee journey designs to life and create impactful change within your organization. Learn powerful methods and strategies to drive change, activate experience improvements, and foster a customer-centric culture. Engage the entire organization, align teams, and inspire collective action to deliver exceptional experiences.

By activating improvements and co-creating business results, you'll transform your organization into a powerhouse of customer experience.

Course Objectives:

By the end of this course, you will:

• Master the disciplines needed to get things done in a busy, complex environment.
• Acquire the skills to engage people and influence them to join your cause.
• Learn the tricks to get people to pay attention to your initiatives.

Challenges Addressed:

This course directly confront common challenges faced by CX professionals, including:

• Preventing customer journeys from dying inside 300-page PowerPoint presentations or becoming wallpaper on the walls of your company.
• Avoiding the lone evangelist syndrome, where no one pays attention to your efforts.
• Overcoming the need to constantly convince everyone that you are driving the appropriate priorities to improve your brand's customer experience.

What You Will Learn:

• Disciplines for Success: Understand the key disciplines necessary to achieve results in a complex environment.
• Engagement Skills: Develop the skills to engage and influence stakeholders to support your CX initiatives.
• Attention-Getting Techniques: Learn practical tricks to capture and maintain attention for your CX projects.

Resources Provided:

Participants will receive access to valuable tools and frameworks to support their journey, including:

• Techniques for facilitating impactful CX change and activation.
• Strategies for aligning and inspiring collective action within the organization.

Course Outcome:

Upon completion, you will:

• Have a clear understanding of the methods and disciplines required to drive CX change.
• Feel proud of the tangible results you achieve.
• Increase your impact with each successful CX initiative, contributing to a culture of continuous improvement and customer-centricity within your organization.

Who Should Attend:

This course is essential for CX professionals, business leaders, and anyone involved in the planning, execution, or advocacy of customer experience strategies. It is particularly beneficial for those who face challenges in driving and activating CX improvements within complex organizational environments.

Join Us:

Elevate the status of customer experience in your organization by learning how to drive and activate meaningful CX change. 

Enroll today and transform the way your organization perceives, engages with, and invests in CX initiatives.

Date: 23 July 2024

Time: 09h00 - 15h00 (GMT+2)