Brandlove Customer Experience Learning

9 - 10 April 2025

ZAR 12,000

ONLINE ZOOM

What You Will Learn

Conflict Resolution Mastery
Emotional Intelligence in Service
Strategic Communication for Complaint Handling
Service Recovery and Innovation
Collaborative Problem-Solving Techniques
Stress Management and Resilience Building

Enroll now

2-Day Customer Complaints Mastery Program

Let us teach your team how to transform angry customers into loyal advocates. We will prepare them to face the most challenging clients with empathy and strength, turning tough interactions into opportunities for building trust and loyalty.

Join us and elevate your customer service approach, transforming challenges into triumphs and setting new benchmarks in customer experience excellence.

UPCOMING WORKSHOP

45-MINUTE INSIGHT SESSION

Master The #1 Workplace Skill That Will Transform Your Career

26 March 2025 | 15h00 - 15h45 (GMT+2)

Are you avoiding conflict at work? You’re not alone. Most people will do just about anything to dodge tough conversations—staying silent, nodding along, or even faking agreement. But here’s the truth: avoiding conflict doesn’t keep the peace; it creates bigger problems.

Join us for an eye-opening 45-minute insights session, where we’ll explore:

1. The real cost of conflict avoidance - from stifled innovation to poor customer experiences.
2. The three workplace cultures - Disney, Box Jellyfish, or Italian Family—which one are you in?
3. The #1 skill that transforms workplace relationships - and how to master it.
4. A simple framework for repair - so you can speak up AND strengthen relationships.

*BONUS: Practical strategies you can start using immediately to foster psychological safety and high-performing teams.

Date: 26 March
Time: 15h00 - 15h45 (GMT+2)
Where: Live Online (link provided upon registration)

Don’t let unspoken words hold your team back. Learn how to navigate conflict with confidence, repair relationships with skill, and build a workplace culture where ideas (and people) thrive.

Take the Customer Experience (CX)
Health Check!

Enhance your brand with a superior Customer Experience (CX).

Begin by assessing your current performance through our
5-minute, 14-question survey. Receive tailored feedback
and insights.

Use this knowledge to boost customer satisfaction,
loyalty, and revenue.

Take the Health Check

Take the Customer Experience (CX)
Health Check!

Enhance your brand with a superior customer experience.

Begin by assessing your current performance through our 5-minute,
14-question survey. Receive tailored feedback and insights.

Use this knowledge to boost customer satisfaction, loyalty, and revenue.

Take the Health Check

ABOUT US

UPCOMING WORKSHOPS

CUSTOMER JOURNEY MAPPING

CX SKILLS ASSESSMENT

CX HEALTH CHECK

CX MASTERY

ABOUT US

BrandLove is a leading provider of transformative learning experiences that enable individuals and teams to represent their brand with excellence and deliver exceptional Customer Experiences (CX).

Established in 2012 and headquartered in Cape Town, South Africa, BrandLove has gained widespread recognition for its innovative approach to learning and development.

At BrandLove, we are committed to unlocking the potential of individuals and teams by awakening their inner genius, empowering them to realise their full potential and achieve their goals.

Hi, I’m Chantel, and believe me, I know being a Customer Experience (CX) Professional is tough.

I have been there! Dealing with organisational complexity, egos, and politics does not help either. When I started with my first Customer Experience (CX) transformation program in 2008, I was yearning to make a difference!

I wanted happier customers and happier employees serving those customers. Creating great Customer Experiences (CX) should not be so hard I kept on saying to myself in my early days being responsible for a large Customer Experience (CX) transformation.

BrandLove is a leading provider of transformative learning experiences that enable individuals and teams to represent their brand with excellence and deliver exceptional customer experiences.

Established in 2012 and headquartered in Cape Town, South Africa, BrandLove has gained widespread recognition for its innovative approach to learning and development.

At BrandLove, we are committed to unlocking the potential of individuals and teams by awakening their inner genius, empowering them to realise their full potential and achieve their goals.

Hi, I’m Chantel, and believe me, I know being a customer experience professional is tough.

I have been there! Dealing with organisational complexity, egos, and politics does not help either. When I started with my first CX transformation program in 2008, I was yearning to make a difference!

I wanted happier customers and happier employees serving those customers. Creating great customer experiences should not be so hard I kept on saying to myself in my early days being responsible for a large CX transformation.