SERVICE CULTURE INDEX
UPCOMING EVENT
TRENDING TRAINING
BUY THE BOOK
CONTACT US
SUBSCRIBE
COURSE LOGIN

 

Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

Is your culture delivering
on your brand promise?

Let’s find out - and fix what’s holding you back.
Complete the 25-question culture diagnostic & see what's empowering or blocking your people.

Start your Service Culture Health Check Now

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Train the skill.
Transform the spirit.

Contact us

TRENDING TRAINING

The Brand Warrior™ Program

 

Take the 

Service Culture

Health Check

Email us

for a Consultation

Download the

Brand Warrior Program

Brochure

Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

Buy on Amazon

The Brand Warrior™ 
Revolution Summit


The service industry is at a crossroads.

Customers expect more. Employees are drained. And brands are under pressure to deliver on promises with fewer resources and higher expectations.

At BrandLove, we believe the solution is already within reach - it's your people.

The frontline. The quiet geniuses. The culture carriers.

That’s why we’re inviting you to: The Brand Warrior™ Revolution Summit

A free monthly flagship session where visionary leaders gather to unlock the human brilliance behind extraordinary service and sustainable growth.

When: 10 June, 2025 | 14h00 - 16h00 (GMT+2)

Where: Zoom, Facilitated

WHO IT’S FOR

  • CEOs & Executives building people-powered brands
  • Customer Experience & HR Leaders shaping future-ready teams
  • SME Owner-Managers scaling with purpose and pride
  • Brand Custodians & Culture Catalysts who want to activate genius at every touchpoint

Join The Brand Warrior™ Revolution
Because extraordinary service is not built on systems alone - it’s built on people who care.

Reserve your seat today and learn how to turn everyday service into unforgettable brand moments.

Fill in your details below to register.

Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

Contact us

Join our email list

Be the first to know about our exciting workshops and events