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Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

Is your culture delivering
on your brand promise?

Let’s find out - and fix what’s holding you back.
Complete the 25-question culture diagnostic & see what's empowering or blocking your people.

Start your Service Culture Health Check Now

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Complaints Mastery Program

Your team is your greatest asset, and their ability to handle conflict with confidence can transform your customer experience. 

Join us 29 - 30 October 2025 and elevate your customer service approach, transforming challenges into triumphs and setting new benchmarks in customer experience (CX) excellence.

We want to help your team feel pride in their work, knowing they are effectively serving customers who may be stuck and frustrated.

This program will equip your team to handle complaints with confidence and assurance, ensuring that customers feel heard, even if their issues aren't resolved exactly as they hoped. We'll teach your team world-class negotiation techniques to prevent escalations, while upholding your brand promise in every interaction and communication. 

What Our Students Say:

The two days are my most favourite days!  I remember texting a friend and saying, this feels like free therapy.  So goes without saying this has been one of the best sessions I've had in a long time. - Melissa 

What I've learned with us in the call center, especially when you deal with a lot of complaints, you tend to work as a robot.  I've learned that I can be empathetic and I have a lot of skills that I'm going to share with my team so that we can make an impact in our clients' lives. When they call us, they know that we care for them. - Brenda

Enroll Now

Train the skill.
Transform the spirit.

Contact us

From Stuck To Unstoppable

 

A 9-Month Guided Comeback Journey for Smart, Soul-Weary Professionals Ready to Reignite Their Work and Life

This isn’t about quitting your job or blowing up your life.

This is about coming back to yourself—fierce, grounded, and alive. 

We promise: You’ll never regret the time you give to yourself.

Show Me the Way

Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

TRENDING TRAINING

The Brand Warrior™ Program

 

Take the 

Service Culture

Health Check

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for a Consultation

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Brand Warrior Program

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Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

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Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

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