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Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Unlock Your Customer Experience Genius.

If you care about Customer Experience, you already know this truth.

CX is not just a job. It is a responsibility.

You are the voice of the customer. The bridge between strategy and reality. The person who sees what others miss.

And yet, this work can feel lonely.

You are expected to influence without authority. Deliver results without always having the tools. And lead change in environments that do not always understand the value of experience.

That is exactly why the Unlocking Genius Community exists.

This free membership gives you a place to grow, learn, and connect with others who are walking the same path.

When you join today, you will get immediate access to:

• Monthly CX Workshops aligned to the global CCXP competencies
• Practical tools, white papers, and CX frameworks
• Assignments and growth challenges to build real capability
• Live Q&A and coaching conversations
• A community of serious CX professionals

This is where CX professionals come to unlock their genius.

And it is completely free.

Who This Is For

• CX professionals who want to grow their confidence and credibility
• People preparing for the CCXP certification
• Leaders responsible for improving customer experience
• Anyone who wants practical CX tools they can actually use

Join the Unlocking Genius Community today and take the next step in your CX journey.

CX Genius Free membership

The Customer Experience Genius Community is a free space for professionals who want to grow their capability, confidence, and impact in customer experience. Whether you are new to CX or already leading initiatives, this community helps you stay sharp, inspired, and connected. Inside, you will get access to: • Monthly live workshops aligned to the international CCXP competencies • Practical assignments to help you apply what you learn in your organisation • White papers, tools, and frameworks from real CX transformation work • Live Q&A sessions where you can ask questions and get guidance • Community discussions with other CX professionals • Gamified challenges and recognition as you grow your skills This is where you begin unlocking your Customer Experience Genius. You will not just learn CX. You will start becoming the kind of professional who can lead it.

Free

Foundation Customer Experience (CX) Masterclass

 This course is your starting point for understanding what truly shapes both the customer and employee experience. Through clear, simple, and powerful concepts, you’ll gain the essential knowledge needed to design meaningful experiences that make people feel valued, seen, and understood.

 

Enroll For Free

Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

TRENDING TRAINING

The Brand Warrior™ Program

 

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Service Culture

Health Check

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Brand Warrior Program

Brochure

Train the skill.
Transform the spirit.

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Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

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Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

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