ARE YOU READY FOR THE NEXT LEVEL OF CUSTOMER EXPERIENCE (CX) MASTERY?


With the CX Mastery™ program, you can obtain the skills and experience to get certified as a CX professional (CCXP) and become confident in your abilities to transform your brand's Customer Experience (CX).

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Get acknowledged as a Customer Experience (CX) Professional.
Get to the next level of your career whether you are an aspiring or seasoned leader.
Create a lasting legacy in transforming your brand from ordinary to extraordinary.
 

TRUSTED BY THESE BRANDS

YOU CAN:

  • Remain frustrated with people not caring about your vision and goals for Customer Experience (CX) in your organisation.
  • Not see results as fast as what you would like to change the Customer Experience (CX) of the organisation.
  • Feel overwhelmed by the complexity and magnitude of the change.
  • Keep defending your efforts against questions about the return on investment of the money you are spending.
  • Remain under pressure to work magic with little resources and executive support.
  • Remain lonely in your craft, frustrated about hitting a glass ceiling in your current position.

... OR, YOU CAN:

  • Sign up for CX Mastery™ and learn how to:
  • Engage people in a way that will make them contribute to your vision and goals.
  • Position the benefits of the Customer Experience (CX) changes in a way that makes your CEO want to prioritise the initiatives you recommended.
  • Feeling confident and positive about managing the change in a disciplined and impactful way.
  • Confidently have discussions with your CFO about benefits realisation.
  • Position scope and resources in an impactful way so that your executive committee can make rapid decisions.
  • Become part of a tribe of Customer Experience (CX) Masters who are an authority in their space and who constantly evolve and advance in their career aspirations.
Show me the CX Mastery™ details

HEAR FROM OUR ALUMNI

 
 
 

WE ARE TRUSTED AND ACCREDITED BY THE FOLLOWING ORGANISATIONS

Hi, I’m Chantel, and believe me, I know being a Customer Experience (CX) Professional is tough.


I have been there! Dealing with organisational complexity, egos, and politics does not help either. When I started with my first Customer Experience (CX) transformation program in 2008, I was yearning to make a difference!

I wanted happier customers and happier employees serving those customers. Creating great Customer Experiences (CX) should not be so hard I kept on saying to myself in my early days being responsible for a large Customer Experience (CX) transformation. 

I want to share with you the mistakes I made so that you don't have to go through these hardships.

I created a training program where I teach you in 10 days, everything I know, and I wrote a book to share all my methods with the world so that they can have a massive impact in creating joyful experiences for both customers and employees. 

Check out my book on Amazon

CX MASTERY™ I

€2000

Per individual

DATE: 15-19 April 2024

Module 1:
Creating a Strategy Blueprint for Success
Module 2:
Igniting a Client-Centric Culture
Module 3:
Know Your Customer
Module 4:
The Customer Journey Mapping Success Formula
Module 5:
Documenting Your Customer Journey Map
  • 5 days on Zoom
  • International guest speakers
  • Chantel and her incredible team of CX coaches
  • Toolkit, methods and templates
  • Practical assignments
  • 12 months access to recordings and lectures
  • Certificate of completion
  • Graduation ceremony

CX MASTERY™ II

€2000

Per individual

DATE: 20-24 May 2024

Module 6:
Unleash the Customer Experience (CX) leader in you
Module 7:
Setting your Customer Experience (CX) Team up for Success
Module 8:
Design the Employee Experience (EX) with an Employee Journey Map
Module 9:
Customer Experience (CX) Metrics, Measurements, and ROI
Module 10:
Driving Customer Experience (CX) Change and Activation
  • 5 days on Zoom
  • International guest speakers
  • Chantel and her incredible team of CX coaches 
  • Toolkit, methods and templates
  • Practical assignments
  • 12 months access to recordings and lectures
  • Certificate of completion
  • Graduation ceremony

CX MASTERY™ I AND II COMBINED

€3200

Per individual


Includes everything in the previous two programs.
CX Mastery™ I and II will prepare you to write the Certified Customer Experience (CX) Professional (CCXP) exam with confidence.
 
The CCXP exam do not just rely on theoretical knowledge but also assesses you on practical implementation experience.
 
We have prepared many Customer Experience (CX) professionals with the applied knowledge so that they pass the first time that they write the exam!

ENROLL IN THE CX MASTERY™ PROGRAM TODAY

Complete the form below and we will be in touch to provide you with more details about the program

YOUR TIME IS NOW!

UNLOCK

Unlock your full potential as a Customer Experience (CX) professional
with CX Mastery™. 

TRANSITION

Transition from feeling powerless and sidelined to becoming a recognised authority in your space. You aren't just defending your worth, you're advancing a movement.

CHANGE-MAKER

Step into the role of a Customer Experience (CX) change-maker - lead with vision, drive with purpose, and influence with undeniable impact.

ELEVATE

Elevate your career, empower your team, and transform your organisation's Customer Experience (CX) from the inside out.

Enroll in CX Mastery™ today and be the catalyst your business has been waiting for.