Customer
Complaints
Mastery Program

Repair Customer Relationships with Confidence


Online Zoom | ZAR 12,000

 

 

Enroll now

Repair Customer
Relationships
with Confidence


Online Zoom
ZAR 12,000

 

Enroll now

Take your team from complaints burnout to feeling proud of their service performance!

Are you ready to rewrite the customer service playbook, turning irate customers into brand advocates?

Our Customer Complaints Mastery Program is a two-day intensive designed for professionals
who want to handle complaints effectively and transform customer service into a strategic advantage.

With a focus on resolving conflicts with empathy and confidence,
this program will elevate your team’s skills and inspire a customer-centric culture that enhances every interaction.

Is your team feeling drained by the daily grind of handling complaints?

Are they under constant pressure to manage frustrated
and angry customers without the right tools to succeed?

 

We understand the toll this can take on both your employees and your business.
That’s why we created the Customer Complaints Mastery Program 
- to empower teams to approach customer complaints with confidence and charisma,
transforming difficult interactions into opportunities to build loyalty.


By addressing complaints at the first point of contact,
your team can reduce escalations, save costs, and foster greater customer satisfaction.

Let us help you turn angry customers into loyal advocates
while empowering your team to protect and promote your brand with pride.

Our training equips teams to:

Handle complaints with empathy, ensuring customers feel heard and valued

Implement negotiation techniques that prevent escalations

Uphold your brand's promise in every interaction turning service failures into opportunities for growth

Is your team feeling drained by the daily grind of handling complaints?

Are they under constant pressure to manage frustrated
and angry customers without the right tools to succeed?

We understand the toll this can take on both your employees and your business.
That’s why we created the Customer Complaints Mastery Program 
- to empower teams to approach customer complaints with confidence and charisma,
transforming difficult interactions into opportunities to build loyalty.


By addressing complaints at the first point of contact,
your team can reduce escalations, save costs, and foster greater customer satisfaction.

Let us help you turn angry customers into loyal advocates
while empowering your team to protect and promote your brand with pride.

 

Our training equips
teams to:

 

Handle complaints with empathy, ensuring customers feel heard and valued

Implement negotiation techniques that prevent escalations

Uphold your brand's promise in every interaction turning service failures into opportunities for growth

Why trust us?

As the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove sets the gold standard in customer experience education. Accredited by the Education Alliance in Finland, our programs are globally recognised for delivering actionable insights and transformative results.

2 Days to shift from reactive to confident and empowered

Enroll now

What you will learn

Conflict Resolution Mastery

Navigate and resolve customer complaints confidently, turning potentially negative interactions into positive outcomes.

 

Emotional Intelligence in Service

Understand the root causes of customer anger and learn techniques to calm and reassure customers in crisis.

Service Recovery Innovation

Design impactful service recovery strategies that drive customer satisfaction and loyalty.

Strategic Communication 

Acquire advanced communication skills to de-escalate conflicts, address concerns effectively, and foster trust.

Collaborative Problem-Solving

Work with peers across industries to share strategies and enhance your complaint-handling toolkit.

Stress Management and Resilience

Build the emotional stamina and techniques needed to thrive under pressure, maintaining personal and team well-being.

Ready to empower your team?

 

Transform your approach to complaints handling and set new benchmarks in customer service excellence.

Enroll now

Your Lecturer

 

This program will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator with over 15 years of expertise in customer experience transformation.

Chantel is the founder of BrandLove and author of The Customer Journey Mapping Field Guide. She has dedicated her career to bridging the gap between a brand’s promises and its deliverables, empowering employees to become extraordinary “Brand Warriors” who exceed customer expectations at every turn.

Your Lecturer

 

This program will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator with over 15 years of expertise in customer experience transformation.

Chantel is the founder of BrandLove and author of The Customer Journey Mapping Field Guide. She has dedicated her career to bridging the gap between a brand’s promises and its deliverables, empowering employees to become extraordinary “Brand Warriors” who exceed customer expectations at every turn.

See what our customers say about our programs

 
 
 

Customer Complaints Mastery Program


Submit the form below to secure your space for the masterclass.

 

ONLINE ZOOM

DATE: 9 - 10 APRIL 2025

INVESTMENT: ZAR 12,000 (excl. VAT)

 

Want to get in touch?

 

Drop us an email at [email protected]  and we will contact you.