Unlock the secrets to defusing customer anger and building stronger relationships.
Are your teams feeling the strain of managing frustrated and angry customers day after day? Our FREE 60-Minute Mini Workshop, The Art of Handling Angry Customers, is designed to provide the tools and strategies necessary to break this cycle.Â
In this workshop, you'll learn how to understand the emotions driving customer anger, turn complaints into opportunities by identifying where your brand promise may be falling short, and master techniques to diffuse high emotions effectively.Â
Empower your employees with the confidence to handle even the most challenging situations with ease.
Overwhelmed teams?
Are your teams overwhelmed by the daily challenge of handling the same customer issues, facing frustrated and angry clients without any clear resolution in sight?Â
The constant strain of these interactions can wear down even the most resilient team members, leading to burnout, decreased morale, and strained customer relationships. We recognize the impact this has on both your employees and your business.Â
To address this, we've crafted a focused workshop designed to equip your teams
with the essential tools and strategies to break this exhausting cycle.Â
Through this targeted training, your team will learn how to manage difficult customer interactions more effectively, turning these challenges into opportunities for positive engagement and long-term loyalty.Â
By empowering your employees with the skills they need to diffuse high-stress situations and address customer concerns proactively, this workshop aims to restore morale, enhance customer satisfaction, and ultimately improve your overall customer experience.
Why trust us?
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BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose.Â
From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.
Empower your team to handle difficult customers with confidence.
What you will learn
Understand the Angry Customer
Delve into the characteristics of angry customers, exploring their emotions and learning how to shift them from anger and disappointment to a place of understanding.
Turn Complaints into Opportunities
Discover how angry customers can be a valuable source of insights. Learn how to identify where your brand promise is breaking down and use that information to fix breakpoints, making it easier for your team to anticipate and proactively manage customer frustrations.
Master Techniques to Diffuse High Emotions
Equip your team with proven methods to calm heightened emotions and ensure customers feel heard and understood, even when the issue cannot be resolved immediately.
The results you can expect
Empowered Employees
Inspire and motivate your team members who handle complaints and escalations, providing them with the confidence to manage difficult situations effectively.
Conflict Resolution Techniques
Walk away with actionable techniques to diffuse customer conflict, transforming challenging interactions into opportunities for positive outcomes.
Transform angry customer interactions into opportunities
for growth.
See what our customers say about our programs
The Art of Handling
Angry Customers
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