SERVICE WITH A SMILE
MASTERCLASS

 
Elevate your Customer Experience!

Attend this full day in-person masterclass and delve into the art and science of exceptional service.

In-Person Masterclass | ZAR 2,000 per person
18 February 2025 | 09h00 - 17h00 (GMT+2) 

BOOK NOW

Service with a Smile Masterclass


Elevate your Customer Experience!

Attend this full day in-person masterclass and delve into the art and science of exceptional service.

In-Person Masterclass  
18 February 2025 
09h00 - 17h00 (GMT+2)
ZAR 2,000 per person

Enroll now

Equip yourself with the tools and insights needed to create remarkable moments for your customers.

Are you ready to embark on a journey to revolutionise customer experiences and empower service professionals to become true brand ambassadors?

In this immersive one-day workshop, we will explore the art and science behind delivering exceptional service, providing you with the tools and insights to craft unforgettable moments for your customers.

Looking for the skills
that will set you apart from the rest?

This masterclass is designed for service professionals across various industries, including hospitality, banking, insurance, and any other service industry.  


Through a combination of interactive learning sessions and practical exercises, participants will gain a deep understanding of customer psychology, learn proven strategies for delivering outstanding service, and celebrate personal growth and success in their roles.

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, this masterclass equips you with precise and potent skills.

Looking for the skills that will set you apart from
the rest?

This masterclass is designed for service professionals across various industries, including hospitality, banking, insurance, and any other service industry.  


Through a combination of interactive learning sessions and practical exercises, participants will gain a deep understanding of customer psychology, learn proven strategies for delivering outstanding service, and celebrate personal growth and success in their roles.

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, this masterclass equips you with precise and potent skills.

Why trust us?

 

As the sole Customer Experience Professionals Association (CXPA) Authorized Training Provider in Africa, BrandLove doesn’t just teach best practices; it crafts leaders of a new industry paradigm. 

Further distinguished by its accreditation from the Education Alliance in Finland; the program offers a globally recognised, comprehensive curriculum that sets the gold standard in training.

Arm yourself with the knowledge and skills to elevate your customer experience and make a lasting impact on your organisation's success.

BOOK NOW

What you will learn

Module 1:

Understanding Your Customer

 

Module 2:

The Science of Great Experiences

 

Module 3:

The Secret Recipe for
Outstanding Service

 

Module 4:

Celebrating Personal Success
as a Service Professional

The results you can expect

By the end of this masterclass, you will emerge as a confident and empowered service professional,
armed with the knowledge and skills to elevate your customer experience and make a lasting impact on your organisation's success.


Get ready to unleash the power of service with a smile!

Understand the importance of
customer-centricity and its
impact on business success.

 

Learn the science behind great
customer experiences and how to
apply it in real-world scenarios.

 

Discover the secret recipe for delivering
outstanding service that delights
customers and sets your brand apart.

 

Cultivate a mindset of continuous
improvement and personal success
as a service professional.

Get ready to unleash the power of service with a smile!

BOOK NOW

Your Lecturer


This masterclass will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator who brings 15 years of teaching CX success.

Chantel Botha is the founder of BrandLove and the esteemed author of "The Customer Journey Mapping Field Guide." Her mission—rooted in deep expertise and impassioned belief—is straightforward yet transformative: to unlock the latent genius in individuals and empower teams to represent their brands with unparalleled pride and efficacy.

Over the past two decades, Chantel has meticulously honed a specialised methodology that bridges the gap between a brand's promises and its real-world deliverables. She implicitly understands that employees serve as the "moment of truth" in any customer's interaction with a brand. 

Thus, she has formulated a fail-proof recipe to transform ordinary employees into extraordinary "Brand Warriors" who meet and exceed customer expectations.

Your Lecturer

 

This masterclass will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator who brings 15 years of teaching CX success.

Chantel Botha is the founder of BrandLove and the esteemed author of "The Customer Journey Mapping Field Guide." Her mission—rooted in deep expertise and impassioned belief—is straightforward yet transformative: to unlock the latent genius in individuals and empower teams to represent their brands with unparalleled pride and efficacy.

Over the past two decades, Chantel has meticulously honed a specialised methodology that bridges the gap between a brand's promises and its real-world deliverables. She implicitly understands that employees serve as the "moment of truth" in any customer's interaction with a brand. 

Thus, she has formulated a fail-proof recipe to transform ordinary employees into extraordinary "Brand Warriors" who meet and exceed customer expectations.

See what our customers say about our programs

 
 
 

Service with a Smile Masterclass

 

DATE: 
18 February 2025

VENUE:
The Marine Hotel, Hermanus, South Africa

TIME:
09h00 - 17h00 (GMT+2)

TICKET PRICE: 
ZAR 2,000 (excl. VAT)

 

Submit the form below to secure your spot for the Masterclass.

 

Want to get in touch?

 

Drop us an email at [email protected] and we will contact you.