With bold authenticity and extraordinary passion, we solve global business and human problems by empowering people with innovative thinking and skills and connecting them to their sense of purpose.
OUR MISSION
To turn ordinary business transactions into meaningful and memorable interactions in service of building relationships and advancing lives.
To connect people and organisations with their purpose and pride.
To be the trusted advisor to leaders and businesses who want to become better at customer service and employee engagement.
To empower people with skills so they can solve problems.
We are a purposeful and passionate team that serve the world.
We want to grow sustainably to give back. We invest in many charities.
We want leaders, individuals and teams to feel smarter, more confident and kinder as a result of the interaction we had with them.
We envision a world that is connected, empowered, and cohesive - where innovation, collaboration and purpose are built into the values of every institution, organisation and individual. A world that is in service to its people, and whose people are in service of the collective; where we work together, as brands, businesses, groups and individuals, to educate, uplift, and grow. We want to live in a world where people feel proud of who they are, where they work, what they do and where they come from.
REALNESS
We do not sugarcoat things. We are big on integrity and always follow words with action. We tell it like it is and we wear our hearts on our sleeves. We embrace all the colours of our human experience and show up as real, sincere and sometimes, when needed, brutally honest. We are unafraid to cry, curse, love or laugh, and we always do it with oomph.
CARE
We believe that what we do provides value to businesses, people, communities and Africa at large, and we are proud to show up to work. When we do something we do it to the best of our ability so that when we’re finished, we can say, “I am proud of that.” We serve humanity and put people at the centre of everything we do. We give a sh!t. We act first with our hearts and then with our heads. We hold space for change with compassion and treat each other with kindness. We are not in it to screw people over - we are in it because we CARE. We always give our all and show up. We are generous with our time, resources, experiences and ideas. We build connected teams, create meaningful relationships and instil family spirit. We do what we love and we love what we do.
COURAGE
We understand that innovation doesn’t happen unless you are willing to disrupt, shake things up or call things out. We believe in taking the leap and following through. We are all in. We do things with intention and passion. We act with conviction and make deliberate and considered choices - it is either a “Hell yes!” or a big fat NO. We are honest, even when it is difficult.
Brandlove was established in 2012 as a customer-focused innovation and training consultancy. We are a team of experienced and passionate facilitators who find purpose in seeing our clients succeed.
BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is your partner, working with you to connect the dots. We are facilitators of an authentic discovery process, to help you find and implement your experience essence, while creating a safe space for design-thinking, collaboration and innovation.
We help leaders shape their strategy to become outside-in thinkers and view everything from the customers' eyes. We counsel brands whose customers have fallen out of love with them. We help infuse brand DNA into every brand touchpoint and ignite passion in the hearts and minds of your people, especially those who serve customers, through transformative culture programs.
We help brands find what they may have lost and facilitate discovery for those who may not have had complete clarity around their essence. We find the best and the worst in your experiences and show you how to leverage it or make it better. We guide you on how to achieve competitive differentiation through deliberate design rather than leaving brand experiences to chance.
We are not rocket-scientists, but rather behavioural-anthropologists, who love bringing together people, processes, and technology. We are a catalyst for sustainable transformation. We challenge the status quo, and we ask you to see things as if you are looking at it for the first time... We ask, "Why?" over and over again until we get to the naked truth. We combine science, creativity, and a bit of magic to create remarkable moments where customers fully experience you for who you are.
We find joy in igniting a love affair between customers and your brand!
HOW WE DO IT
WE PUT THE HEART BACK INTO YOUR BUSINESS
Brand relationships can be extremely complicated and there is no one-size-fits-all fix for when things go wrong. Nevertheless, our many years of experience counselling brands have shown us that certain problems are usually present in strained brand relationships. Having identified a few of the main culprits, we carefully developed three specific, goal-oriented programs to root these out.
We’re not saying it’s going to be quick.
We can’t promise it’s going to be easy.
We won’t pretend some truths won’t be hard to hear.
But we can assure you that we’ll guide you every step of the way. And we guarantee it will be 100% worth it.
Our Sustainable Transformation Programmes were designed to change the way your employees and customers think, feel and behave, resulting in more authentic connections and happier, more rewarding relationships.
BRANDLOVE LEADER PROFILES
The members of our leadership team are multi-skilled and -talented and can don many hats, depending on the specific needs or demands of each project. At their core, they are “connectors” – passionately connecting brands and people to their purpose.
Chantel Botha
Innovation Magician and Lead Brand Warrior
Leading her fellow Brand Warriors into battle against a life without meaning, Chantel thrives on delivering passion and purpose by designing value and connection into every experience involving individuals, customers, employees or corporations. Using her background in business economics, computer sciences, customer experience design, coaching, public speaking, e-commerce and strategy, she brings revolutionary originality and EQ to brands and businesses.
In addition to a number of social projects, Chantel lives out her passion for people as a certified Virtual Facilitator, Customer Experience Professional, Laughter Yoga and Lego Serious Play facilitator.
Johan Botha
Consumer Anthropologist and Authenticity Champion
Having embarked upon a quest to put the heart back into business with his life partner Chantel back in 2012, Johan is obsessed with levelling the playing field for customers and employees. When not overseeing the day-to-day running of BrandLove as Managing Partner, Johan designs intuitive interventions and experiences that ignite purpose and create trust between brands and people.
Johan’s passions include photography, which he practices daily, as well as cooking and winemaking.
"A man is a success if he gets up in the morning and gets to bed at night, and in between he does what he wants to do." – Bob Dylan
Mareli Smit
Experience Architect and Prophet for Purpose
Combining her dry unique humour with her skills in marketing, corporate communications, coaching and facilitation, Mareli expertly designs meaningful customer and employee journeys that inspire and unite people and brands. Using her knowledge on consumer neuroscience and the fundamentals of organisational relationship systems, she builds substance and significance into human-to-human, brand-to-customer, and brand-to-employee relationships.
A true life-enthusiast, Mareli embraces riding a motorcycle and facilitating Laughter Yoga on her quest to make the world a more honest, open and passionate place.
“I am that warm hug that supports, comforts and celebrates people on a journey to uncover, reconnect and unleash their superpowers!”
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Customer Experience is the way a customer feels about themselves in an interaction with your brand.
We can help you design your brand outside in to create the feelings that will keep both customers and employees coming back to you.
We train leaders and the front-line on orchestrating experiences with a toolbox filled with interpersonal skills to power up empathy and care.
